Refund policy
We have a 30-day return policy on all original paintings, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at anikdeslauriers@hotmail.com If your return is accepted, you'll be responsible to ship the item back.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at anikdeslauriers@hotmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
There is no returns & exchanges accepted on prints (unframed paper, framed paper and canvas), as I do not carry prints in stock. But please contact me if you have problems with your order.
Certain types of items cannot be returned, eg custom products (such as special orders, bespoke size/frame options or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too